The diagram shows the recommended architecture for IVR integration applications. It is modeled on a Services Oriented Architecture (SOA). A feature of the design is isolation of the major layers of the architecture around a set of business functions which are implemented as web services. These services perform the data access and external functions required of the system.
Key benefits include the isolation of the IVR script from any data architecture, business function or collaboration service changes. IVR programming is implemented specifically to perform the call flow function in a pure a…... Continue reading